Privacy Policy

Introduction

Maison Oak is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy sets out how Maison Oak handles personal information collected through our website, sample requests, project specifications, and other interactions with our business.

If you have any questions about this policy, please contact us at hello@maisonoak.com.au.

Information We Collect

We only collect personal information that is reasonably necessary to provide you with our products and services. The types of information we may collect include:

• —Contact details: Name, email address, phone number, company or practice name, and postal address.
• —Project information: Details you provide when requesting samples, submitting project specifications, or making enquiries about our products.
• —Transaction data: Purchase history, order details, and payment information processed through our payment provider.
• —Website usage data: Pages visited, browser type, device information, and other analytics data collected through cookies.
• —Trade programme details: Business credentials, ABN, and professional references provided during trade application.

How We Collect Information

We collect personal information through the following methods:

• —Directly from you when you complete forms on our website, request samples, submit project specifications, or contact us via email or phone.
• —Automatically through cookies and analytics tools when you browse our website.
• —Through third-party services that facilitate our operations, such as payment processors and email service providers.

How We Use Your Information

We use personal information for the following purposes:

• —To process and fulfil orders, sample kit requests, and project specifications.
• —To communicate with you about your enquiries, orders, and projects.
• —To manage trade programme memberships and provide preferential pricing.
• —To send you product updates, new tone releases, and marketing communications (with your consent).
• —To improve our website, products, and services through analytics.
• —To comply with legal obligations and protect our legitimate business interests.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. These include:

• —Essential cookies: Required for the website to function properly, including session management and security.
• —Analytics cookies: We use analytics tools, including Microsoft Clarity, to understand how visitors interact with our website — including heatmaps and session replays of browsing activity. This data is anonymised and helps us improve our content and user experience. For more on how Microsoft collects and uses this data, see the Microsoft Privacy Statement.
• —Remarketing cookies: We may use remarketing tools from Google and Meta (Facebook/Instagram) to show relevant advertisements to visitors who have previously browsed our website.

You can manage your cookie preferences through your browser settings. You can also opt out of Google's remarketing by visiting Google Ads Settings.

Payment Processing

We use Stripe as our payment processor for online transactions. When you make a purchase, your payment card details are collected and processed directly by Stripe. Maison Oak does not store your full credit card number, CVV, or other sensitive payment data on our servers.

Stripe is PCI DSS Level 1 certified, the highest level of certification available in the payments industry. Stripe may collect and process your personal information in accordance with their own privacy policy, which you can review at stripe.com/au/privacy.

We retain transaction records (order details, amounts, and confirmation of payment) for accounting and warranty purposes.

Email Communications

Maison Oak complies with the Spam Act 2003 (Cth). We will only send you marketing emails with your consent. Every marketing email includes a clear unsubscribe option, and we honour all unsubscribe requests promptly.

Transactional emails — such as order confirmations, sample dispatch notifications, and project specification responses — are sent as part of our service to you and do not require separate consent.

Third-Party Services

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

• —Stripe for secure payment processing.
• —Microsoft Clarity for website usage analysis, heatmaps, and session replay.
• —Email service providers for transactional and marketing communications.
• —Shipping and logistics partners for sample kit and product delivery.

These providers are contractually obligated to protect your information and may only use it for the purposes we have specified. Some of these providers may process data outside of Australia, in which case we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, interference, unauthorised access, modification, or disclosure. Our security measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal information within our organisation.

When we no longer need your personal information for any purpose, we will take reasonable steps to destroy or de-identify it.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• —Access the personal information we hold about you.
• —Correct any personal information that is inaccurate, incomplete, or out of date.
• —Opt out of receiving marketing communications at any time.
• —Complain if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us at hello@maisonoak.com.au. We will acknowledge your request within 14 days and respond within a reasonable time.

Complaints

If you believe Maison Oak has breached this policy or the Australian Privacy Principles, you may submit a complaint in writing to hello@maisonoak.com.au. We will assess and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in legislation, technology, or our business operations. Any significant changes will be communicated through our website. We encourage you to review this page periodically.