Frequently Asked
Questions

Engineered timber flooring consists of a real hardwood wear layer bonded to a stable multiply core. The multiply construction minimises expansion and contraction with changes in humidity and temperature, making it suitable for a wider range of environments than solid timber — including over hydronic heating and in areas with high humidity variation.

All Maison Oak floors feature a 3-4mm European oak wear layer — one of the thickest available in engineered flooring. This allows for sanding and refinishing multiple times over the life of the floor, extending its lifespan significantly beyond standard engineered products.

Yes. All tones in the Maison Oak collection are hydronic heating compatible. The multiply core construction provides the dimensional stability required for use over in-slab or under-floor hydronic systems. We recommend maintaining water temperature below 28°C and following our installation guide for heating applications.

Maison Oak is available in three formats: Plank (classic straight-lay), Herringbone (diagonal 45° pattern), and Chevron (V-pattern with mitre-cut ends). Not all tones are available in all formats — please refer to individual tone pages for format availability.

All tones are available in 190mm and 220mm widths. The 190mm width suits most residential applications and creates a classic proportion. The 220mm width is better suited to larger spaces and creates a more contemporary, expansive feel.

Architects and designers can download our full specification guide from the Specification Hub, or use the Specify Your Project form to submit project details directly. We provide full NatSpec-compatible product data, installation specifications, and CAD details on request.

Yes. We offer a curated sample kit containing all twelve tones in plank format, presented in a branded box. Sample kits are available for architects, interior designers, and builders. Request yours via the Sample Kit page.

Maison Oak floors carry a lifetime structural warranty on the multiply core construction and a 25-year wear layer warranty under normal residential use. Commercial applications carry a 10-year wear layer warranty. Full warranty documentation is available in the Specification Hub.

Maison Oak floors require minimal maintenance. Regular sweeping or vacuuming removes grit that can scratch the surface. Damp mopping with a pH-neutral cleaner is recommended for periodic cleaning. Avoid excess water, steam mops, and harsh chemical cleaners. Full care and maintenance documentation is available in the Specification Hub.

Yes. Maison Oak offers a trade programme for registered architects, interior designers, and builders. Trade members receive preferential pricing, priority sample access, dedicated project support, and early access to new tones. Register via the Trade Programme page.

Maison Contract is our commercial and hospitality division, offering custom specification services for large-scale projects. This includes custom tone development, large-format plank options, and dedicated project management. Contact us directly to discuss your commercial project.

Not under Maison Oak: engineered European oak is our entire focus. For commercial vinyl and hybrid flooring, the team behind Maison Oak runs a dedicated brand, Maison Commercial, with five ranges and fifty tones rated for heavy commercial traffic across workplace, hospitality, education, healthcare and multi-residential projects. Visit maisoncommercial.com.au.